Microsoft picks Infosys for tech support

Microsoft has outsourced its internal tech support to Indian technology services firm Infosys, the companies have announced.


The move was first exposed in an Infosys press release announcing a three-year deal to “manage internal IT services for Microsoft worldwide” and later on confirmed by the US software massive.

“As part of this managed services agreement, Infosys will streamline completion processes, simplify support and service, while at the same time lowering the venture costs through the use of the latest Microsoft solutions such as Windows 7,” Infosys said in a announcement.

No financial or other terms of the contract were released. But Microsoft said that it would still keep planned functions in its internal IT management and was engaging Infosys to combine service previously provided by a variety of outside vendors.

The move will see Infosys providing help desk support for 450 Microsoft locations international as Microsoft looks to slash costs by outsourcing jobs to the Indian tech services firm.

"The completely integrated solution urbanized by Infosys will help us improve how we bring customer computing services to our interior workers and partners while leveraging the novelty and investments we make in mounting new technologies," said Jim DuBois, Microsoft's general manager of service management.